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Guarantee & Return Policy


 

We Take Great Pride in Creating Premium Natural Skin Care Products. The Only Thing We LOVE More Than Our Products are Our CUSTOMERS! All of Our Products are Made with Love in Small Artisanal Batches in the USA.

We Welcome Everyone to Incorporate a Natural Wellness Lifestyle. We Want you to Love our Products as Much as We Do. We Recognize that Not Every Product will Work for Every Customer; Try it Without Any Risk.

We Offer a 100% Money Back Guarantee. See Details Below. We will Happily Refund your Purchase or, Send you a Different Product That Works For You.

If you purchased your product from our online store and would like to return it, please write to us or call us at 1-281-942-8876.

 

Refund Policy Details

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ilove@iheart-nature.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ilove@iheart-nature.com and send your item to: 205 E Medical Center Blvd Webster Texas US 77598.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 205 E Medical Center Blvd Webster Texas US 77598

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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