Free Shipping on Orders $40+
FREE STANDARD SHIPPING (3-5 Days) on Orders Over $40.
$3 - STANDARD SHIPPING (3-5 Days) on Orders Below $40.
$10 - EXPEDITED SHIPPING (1-3 Days) for all orders.
We currently only ship to the continental USA. We do not ship to Hawaii, Puerto Rico, Alaska, or other US territories that are not part of the Continental US.
We currently do not ship outside of the Continental US. We can make an exception if you want to place a custom large volume international order. We consider these requests on a case by case basis, please email ilove@iheart-nature.com with your request. Please include the address, the quantity of products you want to purchase, and confirm that you are willing to pay the shipping costs.
We are working with our fulfillment partners to offer international shipping. We will give an update on this on our email newsletter. Please stay updated with us by signing up to our newsletter!
Our fulfillment center processes orders received before 2pm on the same day, and orders received after 2pm are processed the next morning. Essentially, all orders are processed within a 24 hour period. You will get a confirmation that your order has shipped, generally within 24 hours. If you do not get a shipping confirmation in 1-2 days, please email us. We ask that you check and ensure that the correct address was used for the order. Please check that the address is spelled correctly.
We first recommend that you check with your neighbors, your apartment complex, or your premises. If the box is too large for your mailbox, it may have been left on your porch or kept at the post office or with the carrier. Please also check with the carrier. If you are still not able to locate the package, please feel free to contact us anytime.
Contact your carrier whether that is USPS, FedEx, LASERSHIP, DHL, etc, and notify them of this. Sometimes an order may be dropped off within a few hours of the status saying “delivered” or even the next day. If you still have not received your order after one day of this, please contact us!
Typically, when you order more than one item, it will ship in separate in packages. They will usually arrive within a day or two of each other. If it is longer than three days, please contact us.
Yes, if it has been less than 30 days since your date of purchase and your order has not reached you, we are happy to process a re-order for you, please contact us.
We have 3 tiers of quantity discounts.
SAVE 10% - Buy any 3 items and use discount code: LOVE10
SAVE 15%- Buy any 5 items (discount automatically applied)
SAVE 25% - Buy our bundles on our BUNDLE page.
Make sure you are using a valid credit card or paying through paypal. Our system is not processing debit cards currently.
Once your order ships, you'll receive an email notification that contains a tracking number. You can track your order by looking up the tracking number on the delivery company's website.
Typically, no. If you do not see the money placed back in your account after 48 hours and you have not received an order confirmation email, please contact us.
If you do not see an order confirmation email, then the order was not processed. In situations like this, the transaction will be voided. If you see funds debited from your account, the funds should get debited within a day.
If you do not see the funds debited back to your account after 48 hours and you have not received an order confirmation email, please contact us.
We cannot enter or edit information provided to us at checkout as the information is forwarded straight to a fulfillment site. If it is possible to retrieve your package from the location provided, please do so. If not, please call the designated carrier to see if your package can be forwarded to the correct address.
*We cannot issue refunds or reorders for packages delivered to the address provided at
checkout.
We guarantee our products and offer a 30-day return policy. Ready our complete Easy Return Policy.
You can return a product to be considered for a refund. Please see details on the directions to return a product to us on our Easy Return Policy Page.
iHeart Nature products should not take the place of qualified medical diagnosis or treatment, nor are they meant to cure any disease or medical condition. Please seek the advice of a medical professional if you are having any chronic skin conditions or medical issues. Discontinue use if you experience allergy or irritation. These Statements have not been evaluated by the food and drug administration. This product is not intended to diagnose, mitigate, treat, cure or prevent any disease.
Our products do use premium natural herbs and oils; many of which have been scientifically studied and shown to help with skin care. For example, Turmeric which is found in several of our products has been extensively studies by researchers and found to help with many skin maladies such as acne, dark spots, hyperpigmentation, blemishes, scars, burns, etc. We are constantly researching and adding beneficial ingredients to our products.
Feel free to contact us anytime with any questions, feedback, or suggestions for new products.
We are so sorry for this inconvenience! Outside factors like shipping and handling can sometimes cause these mistakes to happen. Please email us a picture of the damage so we can also send you a new order, free of charge!
Please allow 24-72 hours for a proper response to your email as some require more time to be looked into and answered. We appreciate your patience and will get back to you ASAP! We promise you are not being overlooked or ignored!
We do our best in trying to read an answer all emails within 1-2 days, however sometimes it takes us extra time to investigate your question and may take us longer to respond. We appreciate your patience and will get back to you ASAP! We promise you are not being overlooked or ignored!
Our products were designed to work for all skin types, however, we recommend doing a patch test on a small area of skin before applying on a larger surface, especially if you are prone to skin allergies!
All of our products come from natural ingredients that do not contain gluten!
Unfortunately, at this time we do not provide samples. If you have any questions on what product might work best for your skin, we are happy to suggest recommendations!
