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FAQ

Shipping

Typically, when you order more than one item, it will ship in separate in packages. They will usually arrive within a day or two of each other. If it is longer than three days, please contact us

We only ship in the Continental USA:

Free EXPEDITED (2-3 Days) Shipping on Orders OVER $30! 
Free STANDARD Shipping (4-5Days) on Orders UNDER $30!

We do not ship to Hawaii, Puerto Rico, Alaska, or other US territories that are not part of the Continental US.

We currently do not ship outside of the Continental US. We can make an exception if you want to place a custom large volume international order. We consider these requests on a case by case basis, please email rad@iheart-nature.com with your request. Please include the address, the quantity of products you want to purchase, and confirm that you are willing to pay the shipping costs.

We are working with our fulfillment partners to offer international shipping. We will give an update on this on our email newsletter. Please stay updated with us by signing up to our newsletter!

Our fulfillment center processes orders received before 2pm on the same day, and orders received after 2pm are processed the next morning. Essentially, all orders are processed within a 24 hour period. You will get a confirmation that your order has shipped, generally within 24 hours. If you do not get a shipping confirmation in 1-2 days, please email us. We ask that you check and ensure that the correct address was used for the order. Please check that the address is spelled correctly.

We first recommend that you check with your neighbors, your apartment complex, or your premises. If the box is too large for your mailbox, it may have been left on your porch or kept at the post office or with the carrier. Please also check with the carrier. If you are still not able to locate the package, please feel free to contact us anytime.

Discounts & Orders

We have one discount code (LOVE10), it is valid on orders with 3 items.

We have 3 tiers of quantity discounts.

Buy any 3 items - Get 10% OFF (Use Discount Code: LOVE10).

Buy any 5 items - Get 15% OFF, automatically applied at checkout.

Save big with our bundle discount.

Make sure you are using a valid credit card or paying through paypal. Our system is not processing debit cards currently. 

If you do not see an order confirmation email, then the order was not processed. In situations like this, the transaction will be voided. If you see funds debited from your account, the funds should get debited within a day.
If you do not see the funds debited back to your account after 48 hours and you have not received an order confirmation email, please contact us.

Please email us ASAP with your order ID. We will try to update the address if possible, however our orders do get processed fairly rapidly by our fulfillment center. If we are not able to intercept the fulfillment to edit the address, we will work with you to figure something out. Please contact us anytime, it would help us if you could include your order ID and the correct physical address.

Returns, Exchanges, & Our 100% Satisfaction Guarantee

We guarantee our products and offer a 30-day return policy. Ready our complete Easy Return Policy

You can return a product to be considered for a refund. Please see details on the directions to return a product to us on our Easy Return Policy Page.

General Questions

iHeart Nature products should not take the place of qualified medical diagnosis or treatment, nor are they meant to cure any disease or medical condition. Please seek the advice of a medical professional if you are having any chronic skin conditions or medical issues. Discontinue use if you experience allergy or irritation. These Statements have not been evaluated by the food and drug administration. This product is not intended to diagnose, mitigate, treat, cure or prevent any disease.

Our products do use premium natural herbs and oils; many of which have been scientifically studied and shown to help with skin care. For example, Turmeric which is found in several of our products has been extensively studies by researchers and found to help with many skin maladies such as acne, dark spots, hyperpigmentation, blemishes, scars, burns, etc. We are constantly researching and adding beneficial ingredients to our products.

Feel free to contact us anytime with any questions, feedback, or suggestions for new products.

We do our best in trying to read an answer all emails within 1-2 days, however sometimes it takes us extra time to investigate your question and may take us longer to respond. We appreciate your patience and will get back to you ASAP! We promise you are not being overlooked or ignored!